Have you ever said or done something you regretted later? Or been on the receiving end of someone else’s negative emotional outburst? These are uncomfortable situations, but we’ve all been there. Fortunately, now you can learn a better way to deal with these moments going forward. This course offers you a safe, methodological approach to getting the upper hand on difficult emotions.
Become the master of your own emotions, without suppressing your true feelings.
Learn to keep your cool and de-escalate emotionally charged situations.
Identify and avoid common pitfalls when dealing with emotional interactions.
It’s crucial to learn about emotions in a safe environment
STAYING IN CONTROL OF YOUR EMOTIONS As human beings, we’re all largely driven by emotions. But what happens when negative emotions like rage or sadness take over? Bringing emotionally charged situations like these to a positive conclusion takes sensitivity, self-awareness and an understanding of the interpersonal dynamics at play. This course helps you identify emotions and their triggers, so you’re prepared to actively deal with them.
We have all been upset or hurt by emotional experiences in the past. In order to master staying in control when emotional situations arise, it’s crucial to learn about emotions in a safe environment. This course is carefully designed to improve your emotional intelligence without retraumatizing or reopening old wounds. Our method-based, constructive approach empowers you to overcome conflict going forward.
RELEVANT FOR Nobody is perfect. Yet, when we understand the causes of difficult emotions, both in ourselves and in others, we are much better prepared to deal with them whenever they occur. This course welcomes all individual performers and project leaders for an opportunity to get to know yourself and others from a new perspective.
SOME OF THE TOPICS YOU'LL LEARN ABOUT IN THIS COURSE INCLUDE:
Understanding the functions of emotions, their benefits and downsides.
Recognizing and dealing with four types of emotional and aggressive behavior.
Techniques for neutralizing conflicts and de-escalating situations.
How to keep listening, show understanding, name behavior and set boundaries.
How to safely end conversations that may escalate into harmful situations.
RESULTS
Your colleagues benefit from the emotional intelligence you contribute.
Your colleagues feel safe and comfortable exchanging ideas with you.
Your colleagues understand and respect your boundaries.
What are your learning needs? Choose your most relevant program.
