Dealing With Emotion & Aggression 

This course explores practical strategies for recognizing emotional triggers, managing aggressive behaviors, and cultivating respectful interactions. Participants will learn how to respond with empathy, maintain composure under stress, and set healthy boundaries to prevent escalation. By developing active listening techniques and communication skills, they will create more collaborative environments. This program equips learners with methods to manage their own emotional responses, reduce tension, and foster positive relationships. Ultimately, they will gain the self-awareness and confidence needed to handle conflict in both personal and professional settings

Learning outcomes

• Identify and manage personal emotional triggers
• Employ de-escalation strategies for aggressive situations
• Practice clear, confident, and empathetic communication
• Build resilience through self-awareness and stress management
• Create positive environments that foster understanding and respect
  
  

Target Audience

• Professionals seeking to strengthen workplace harmony
• Leaders who want to guide teams through conflict
• Individuals aiming to boost emotional intelligence
• Customer service teams dealing with challenging interactions
• Anyone pursuing healthier and calmer relationships