Creating an environment where everyone can give their best
Being an excellent salesperson takes more than just knowing your products and services. It’s all about listening to your customers and knowing how to read the cues they’re putting out there. Asking the right questions and building a rapport are always more important than simply pushing a sales pitch. This course shows you how to analyze your customers’ needs and boost your sales performance.
Develop the self-awareness to create an inclusive culture in your team.
Learn to leverage the strengths and benefits of a diverse, inclusive workforce.
Understand the principles of psychological safety and unconscious bias.
“An inclusive organization will truly succeed with a collective approach.”
CREATING UNITY WITH DIFFERENCES Since no two individuals are alike, no two teams or organizations are alike either. That means there’s no such thing as a one-size-fits-all solution to achieving an inclusive culture. Yet, certain universal principles will benefit you, no matter which specific diversity-related challenges your team or organization are facing.
After giving you an in-depth understanding of the fundamentals of diversity and inclusion, this course includes inspiration sessions, assignments and challenges to put your diversity knowledge, cultural awareness and inclusive behavior into practice. You’ll gain the knowledge and awareness that is crucial to drive behavior change for yourself and those around you.
RELEVANT FOR Everyone benefits from the possibility of bringing our best ideas to the table. We may not always be aware of how our actions influence the people around us. This course provides the self-reflection and awareness you need to become a force for inclusion. It welcomes all individual performers, managers and leaders who are ready to create a more inclusive workplace.
SOME OF THE TOPICS COVERED IN THIS COURSE INCLUDE:
Knowing what diversity and inclusion are and why they are important.
Understanding how diversity influences and benefits your organization.
Learning to enhance employee engagement through greater inclusion.
Cracking the neuroscience behind unconscious bias.
Confronting your own personal biases and understanding their impact.
Learning how to take steps towards inclusive leadership.
Creating a psychologically safe working environment.
Developing an action plan for achieving sustainable inclusion at work.
RESULTS
Your colleagues feel included and respected as valuable team members.
Your colleagues feel engaged and capable of offering their best performance.
Your colleagues contribute to maintaining an inclusive culture in the team.
What are your learning needs? Choose your most relevant program.
