Dealing with Emotion & Aggression

While confrontation with emotion and aggression is oftentimes avoided, it’s important to face these complex situations in order to recognize and deal with them. This course helps you to manage your own emotions better and also gives you the skills to neutralize conflict and de-escalate situations.

Sales is more than believing in your products. This course enables you to create value in every interaction with your customer, pitch your propositions, deal with objections, close the deal and exceed the expectations of your customers. By finding out what the customer really wants, your results will go through the roof.

Vitality at Work

Work can be stressful, but this should be limited. In this program you learn to put stressful thoughts into perspective by breaking the spiral of stress. To manage your vitality, you gain insight into your energy balance and learn to set priorities. By developing your assertive attitude and skills, you improve your work-life balance.

Negotiation Skills

Negotiation is something we do in all situations where our interests are different from our counterparts. This course teaches you different negotiation tactics and strategies. We enable you to get creative and reach win-win outcomes in which both parties feel they have achieved their maximum possible result.

Collaboration Skills

Working in teams becomes increasingly important every day. By increasing your understanding about how teams work, you can improve your collaboration skills. This course helps you to recognize group dynamics and build trust and cooperation within your team to achieve higher quality results.

Diversity & Inclusion

Diverse and inclusive companies drive innovative results. Therefore this keystone will focus on how you as an individual can drive inclusion within your team and organization so that it results in a greater engagement and creativity in the workplace. We will address topics such as psychological safety, employee engagement, unconscious bias.

Communication Skills

Effective communication starts with self-knowledge. In this program you will learn how to bring valuable contributions to your conversations and communicate with confidence. Your work and personal life will benefit significantly as you discover various communication styles to handle different situations.